Introduction

Return & Refund Policy

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  Time Frame: Customers have the right to return any products within 14 days from the date of receipt, as per the UK Consumer Contracts Regulations 2013.
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  Condition of Products: Products must be returned in their original, unopened, and unused condition. This ensures that we can maintain the highest standards of hygiene and quality.
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  Proof of Purchase: Once the return is approved, please write the order number on the envelope under the return address to help us process your return efficiently.

How to Initiate a Return

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  Contact Customer Service: To initiate a return, please contact our customer service team at sales.UK@yousefredha.com. Provide your order number, details of the product you wish to return, and the reason for the return.
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  Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return the product.
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  Packaging the Return: Ensure the product is securely packaged to prevent damage during transit. Include the return authorization number and a copy of the proof of purchase inside the package.

Return Shipping

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  Shipping Costs: Customers are responsible for the cost of return shipping unless the product is defective, or the return is due to our error.
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  Shipping Method: We recommend using a trackable shipping method to ensure the safe and timely return of your product. We are not responsible for lost or damaged returns.

Processing Your Return

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  Inspection: Upon receiving your returned product, our team will inspect it to ensure it meets the return eligibility criteria.
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  Refund or Replacement: Once the return is approved, we will process your refund or send a replacement product as per your request. Refunds will be issued to the original payment method within 14 days of receipt of the returned product.
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  Notification: You will receive an email notification confirming the status of your return and the refund or replacement process.

Non-Returnable Items

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  Opened or Used Products: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
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  Custom Orders: Customized products or special orders are non-returnable unless they are defective or incorrect.

Defective or Incorrect Products

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  Contact Us: If you receive a defective or incorrect product, please contact our customer service team immediately via email on sales.UK@yousefredha.com.
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  Resolution: We will arrange for a return and provide a replacement or refund, including the cost of return shipping.

Damaged Goods

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  Report Damage: If your product arrives damaged, please contact our customer service team within 48 hours of receipt. Provide detailed information and photographs of the damaged product and packaging and out team will guide you through the process.

Additional Information

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  Consumer Rights: This returns policy does not affect your statutory rights under UK law.
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  Policy Updates: We reserve the right to update this return policy at any time. Please check our website for the latest version.

Contact Us

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  For any questions or concerns about our return policy, please contact our customer service team at sales.UK@yousefredha.com. We are here to assist you and ensure your satisfaction with our products.