Shipping and Delivery Policy
UK Shipments (with exception to Northern Irland)
-
1
Carrier: All UK shipments are handled by Royal Mail using their 24-hour Signed For service. If you require
special delivery by 1pm please feel free to contact us prior to ordering.
-
2
Delivery Time: Orders received by 3 PM (GMT) Monday to Friday (excluding UK Bank Holidays) are processed and
dispatched the same day. Once dispatched, delivery is expected within 24 hours.
-
3
Tracking: A tracking number will be provided once your order has been dispatched, allowing you to monitor the
delivery progress.
-
4
Signature Requirement: A signature will be required upon delivery to ensure the safe and secure receipt of
your order.
-
5
Shipping Costs: Shipping costs will be calculated at checkout based on the weight and dimensions of your
order.
International Shipments
-
1
Carrier: All international shipments are handled by Royal Mail using their International
Signed For service.
-
2
Delivery Time: Orders received by 3 PM (GMT) Monday to Friday (excluding UK Bank Holidays) are processed and
dispatched the same day. Delivery times may vary depending on the destination country, generally ranging from
4-5 business days.
-
3
Tracking: A tracking number will be provided once your order has been dispatched, allowing you to monitor the
delivery progress.
-
4
Signature Requirement: A signature will be required upon delivery to ensure the safe and secure receipt of
your order.
-
5
Shipping Costs: Shipping costs will be calculated at checkout based on the weight and dimensions of your order
and the destination country.
-
6
Customs and Import Taxes: International customers are responsible for any customs duties, import taxes, and
local handling fees that may apply in their country. These fees are not included in the product price or
shipping cost and must be paid by the recipient upon delivery.
General Information
-
1
Order Confirmation: You will receive an order confirmation email shortly after placing your order, including
details of your purchase and estimated delivery times.
-
2
Dispatch Notification: Once your order has been dispatched, you will receive a notification email with your
tracking information.
-
3
Address Accuracy: Please ensure that your shipping address is correct at the time of order. We are not
responsible for orders shipped to incorrect addresses provided by the customer.
-
4
Lost or Damaged Items: If your order is lost or arrives damaged, please contact our customer service team as
soon as possible. Damaged items should be reported with in 48hrs from the time of receiving the item. See our
Return & Refund policy for the details.
-
5
Contact Information: For any questions or concerns regarding your shipment, please contact our customer
service team at sales.UK@yousefredha.com
Thank you for shopping with us!
Log in
